- Supervised time series forecasting efforts in relation to customer service dynamic staffing and food logistics.
- Supported a data product strategy aiming to leverage large language models to gain insights into the voice of the customer in real time.
- Acted as a key stakeholder of engineering teams in their quest to transition toward a more decoupled architecture of microservices by identifying and prioritizing the work required to transform any related ETL ingestion logic.
- Contributed to a failover plan to build resilience in the company's analytics stack, focusing on ETL redundancy, vendor, and contractor management.
- Doubled the size of the data engineering team to better support stakeholders' needs across marketing, finance, operations, and engineering departments.
- Performed as a key stakeholder of the customer experience and engineering teams in the context of migration from Kustomer to Gladly, with a particular emphasis on downstream data processing and API integrations.
Technologies: SQL, Python 3, ETL Tools, Google BigQuery, R, Python, Pandas, Team Leadership, Data Science, Generative Pre-trained Transformers (GPT), GPT, Natural Language Processing (NLP), Statistics, Data Engineering, ETL, PostgreSQL, REST APIs, JSON, CSV, Time Series, Data Mining, Data Modeling, Data Reporting, JavaScript, Tableau, Neural Networks, Data Analytics, Web Scraping, Artificial Intelligence (AI), Hugging Face, Project Management, Regex, Data Pipelines, Financial Forecasting, Generative Artificial Intelligence (GenAI), Large Language Models (LLMs), Google Cloud Platform (GCP), AI Programming, Data Scientist, Statistical Analysis, Databases, Data Analysis, Statistical Modeling